Frequently Asked Questions

Will the CRN help me find services for my clients?
The first thing you should do is check 2-1-1 to find out if the service or resource you are looking for is available in your area.   Use the CRN when you are unable to find what you are looking for on 211, if you or your client experiences a barrier that keeps them from accessing a needed service, or if a need is complicated or involves several people.

Is there a cost to becoming a CRN member?
No.  Membership is free for anyone who meets the membership criteria as outlined in the Terms of Use.

My organization serves residents of Marion and Polk counties.  Am I eligible to become a member?
Yes.  We recognize that many organizations serve a geographical area wider than just Marion County.

Can more than one person from my organization join?
Yes.  There is no limit to the number of members who can join from any one organization.

What if I don’t see the appropriate category when I go to set up my profile?
While we have tried to create a comprehensive list of categories, we recognize the need to modify the network over time in order to best meet the needs of it members.  We always  welcome feedback and suggestions!  Once you have logged onto the CRN you can use the “Email Us” link that is located on the bottom of each page to send us questions, suggestions, or concerns.  This link also appears on the "My Profile" page, near the categories.  Please use this link to suggest additional categories.

What if I am not receiving any requests, or I am receiving requests that are not applicable to me?
Most likely the problem stems from your profile.  Log on to the network and visit the "My Profile" page to confirm that you have checked the appropriate categories.  Members manage their profiles and select the categories to tell the network what types of requests match your interests.

What happens when a posted request goes unmet?
A Marion County Community Services Department staff member monitors requests and may get involved if a request goes unmet.  An Advisory Committee will meet on a regular basis to review and analyze responses to posted requests.   The analytics from the network will help us to identify ongoing needs and gaps in our community.   In some cases, ad-hoc action teams may be formed to take a closer look at the issue.

Marion County Community Resource Network | Phone (503) 588-7975 | Fax (503) 373-4460 | Email Us  Terms of Use